Refund Policy

• 📅 Return Window: Return products within 7 days for a refund or exchange.
• 📦 Condition: Items must be unused, in original packaging, with tags attached.
• 🚫 Exceptions: No returns on final sale items, perishable goods, or opened beauty products.
• 📲 How to Return:
  • Contact us via WhatsApp with your order number.
  • Ensure the item is in its original condition.
  • Ship it back using the provided label.
• 💳 Refunds: Processed back to your original payment method.

Shipping Policy

• 🚚 Shipping Partners: Orders ship via Blue-ex, or Trax & Insta & more
• ⏳ Delivery Time: Average delivery is 5-7 business days.
• 🔗 Tracking: A tracking number is provided once your order is shipped.
• ❌ Order Cancellation: Cancel within 24 hours of placing the order.
• 🏠 Address Changes: Report address errors immediately.
• 📦 Damaged Items:
  • Refuse the package if visibly damaged.
  • Contact us with your order number and a photo of the damage for a replacement.
• 📬 Lost Packages: Contact your local post office for a statement and report to us for further assistance.

For any questions, reach out to us at support@luckymart.pk or via WhatsApp, and we’ll reply within 48 hours.